FAQ

Get all the information you need with answers to the most frequently asked questions about Remit60 services and processes.

Remit60 is an online marketplace designed to serve Zimbabweans both within the country and in the diaspora. Our platform allows users to easily shop for a wide range of products, from groceries to electronics, and have them delivered to their families in Zimbabwe. We also provide a way for diaspora communities to support their loved ones by sending products directly to them.

Remit60 connects buyers with a variety of local vendors and suppliers in Zimbabwe. You can browse through products, select what you wish to purchase, and have them delivered to your family members in Zimbabwe. If you’re in the diaspora, you can make a payment online, and we’ll handle the delivery logistics to ensure your family gets the products they need.

Remit60 is more than just a marketplace—it’s a bridge between Zimbabweans at home and those abroad. Unlike typical e-commerce platforms, Remit60 is designed with the diaspora in mind, allowing Zimbabweans living overseas to directly support their families by sending essential goods instead of cash. Our platform is tailored to the local market, with trusted vendors, local delivery support, and a deep understanding of Zimbabwean shopping needs. It’s secure, convenient, and built to make giving practical and personal.

Yes! One of the core features of Remit60 is that you can shop for your family or friends in Zimbabwe. Simply select the products, provide the recipient’s details, and we’ll ensure everything is delivered directly to them.

We offer a wide range of products including:

  • Groceries (fresh produce, packaged food, beverages)

  • Electronics (phones, laptops, home appliances)

  • Clothing and Fashion (menswear, womenswear, shoes, accessories)

  • Beauty and Health Products (skincare, haircare, health supplements)

  • Household Goods (furniture, kitchenware, decor)

New categories and products are continually added as we expand our marketplace.

Yes, we offer a return and exchange policy for products purchased through Remit60. If the item is damaged, faulty, or not as described, you can contact our customer support team within 7 days of delivery for assistance. However, products like perishable goods or custom-made items are non-returnable.

Yes! After you place your order, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the progress of your delivery online.

Orders can be modified or canceled within 24 hours of placing them, as long as they haven’t already been processed for shipment. To make changes, please contact our customer support team as soon as possible. After this period, cancellations may not be possible, especially if the product is already on its way to the recipient.

If you have any issues or questions, our customer support team is available to help:

  • Email: support@remit60.com

  • Phone/WhatsApp: +263 123 456 789

  • Live Chat: Available on our website during business hours (9 AM to 5 PM, Mon-Sat)

  • Social Media: You can also reach us via our official social media channels (Facebook, Instagram, Twitter).

Delivery times depend on the product’s availability and the delivery destination. In most cases:

  • Local deliveries within Zimbabwe take approximately 3-5 business days.

  • International shipments may take up to 7-14 days, depending on the courier and customs processing.

You’ll always be notified of estimated delivery dates during the checkout process.

If you’re a business or vendor looking to sell your products on Remit60, you can register by visiting our Vendor Registration Page. Once approved, you can list your products, manage orders, and reach customers across Zimbabwe and the diaspora.

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery. We’ll work quickly to resolve the issue by arranging a replacement, exchange, or refund, depending on the situation.

To speed up the process, please provide:

  • Your order number

  • Photos of the damaged or incorrect item

  • A brief description of the issue

You can reach us via:

We’re here to make things right and ensure you have a smooth shopping experience.

Yes, Remit60 is available for users across the globe, especially designed to cater to Zimbabweans living in the diaspora. Whether you’re in the UK, US, South Africa, or any other part of the world, you can shop on Remit60 and send products directly to your family back home.

Becoming an affiliate with Remit60 Marketplace is simple! Just follow these steps:

  1. Sign Up: Visit our Affiliate Program page and fill out the registration form.

  2. Get Approved: Once you’ve submitted your application, our team will review it and approve you if you meet our criteria.

  3. Start Promoting: After approval, you’ll get access to your unique affiliate links and promotional materials. Share these with your audience to start earning commissions.

  4. Earn Rewards: You’ll earn commissions on each successful referral made through your affiliate link.

For more details, check out our Affiliate Program Terms or reach out to our support team at support@remit60.com.