Refunds and Replacements Policy – Zimbabwe

At www.shop.remit60.com, we are committed to providing a smooth and reliable shopping experience for our customers in Zimbabwe. If you’re not completely satisfied with your purchase, our refunds and replacements policy allows you to return eligible items within 30 days of receipt. Please review the following details to understand our policy:

1. Eligibility Criteria:
– Items must be returned within 30 days of receipt.
– Items must be in their original condition, unused, and with all original packaging and tags.
– Certain items, such as perishable goods, personalized products, and digital downloads, are not eligible for return.

2. Timeframes:
– Returns must be initiated within 30 days of receiving the item.
– Refunds or replacements will be processed within 14 days of receiving the returned item.

3. Item Condition Requirements:
– Items must be in their original, unused condition.
– Items must include all original packaging, tags, and accessories.
– Items that are damaged, used, or missing parts may not be eligible for a refund or replacement.

4. Refund and Replacement Procedures:
– To initiate a return, please contact our customer support team at support@shop.remit60.com with your order number and reason for return.
– Pack the item securely in its original packaging and include the return form provided by our support team.
– Ship the item to our return address at 94 Fort Street, Bulawayo.
– Once we receive and inspect the returned item, we will process your refund or replacement within 14 days.
– Refunds will be issued to the original payment method. Replacements will be shipped to the original delivery address.

5. Return Address:
– Please send all returns to the following address:
94 Fort Street,
Bulawayo,
Zimbabwe

Your satisfaction is our priority. If you have any questions or need assistance with the return process, please contact our customer support team at support@shop.remit60.com.

Thank you for shopping with www.shop.remit60.com.