Refunds and Replacements Policy – South Africa

At www.shop.remit60.com, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a return or replacement in accordance with our policy for customers in South Africa.

Eligibility Criteria:
– Items must be returned within 30 days of receipt.
– Items must be in their original condition, unused, and with all original packaging and tags.
– Certain items, such as perishable goods, digital products, and personalized items, are not eligible for return.

Timeframes:
– Returns must be initiated within 30 days of receiving the item.
– Refunds and replacements will be processed within 14 days of receiving the returned item.

Item Condition Requirements:
– Items must be returned in their original condition, unused, and with all original packaging and tags.
– Items that are damaged, used, or missing parts may not be eligible for a refund or replacement.

Refund and Replacement Procedures:
1. Contact our customer support team to initiate a return.
2. Provide your order number, item details, and reason for return.
3. Our team will provide you with a return authorization and instructions.
4. Pack the item securely and include all original packaging and tags.
5. Ship the item to our return address:
M24 Logistics
Extension 55, 131 Porcelain Rd,
Clayville,
Johannesburg,
1666
6. Once we receive the item, we will inspect it and process your refund or replacement within 14 days.

Please review our full Returns and Replacements Policy for details on eligibility, timelines, and procedures, and contact our support team if you need assistance.

Your satisfaction is our priority.